Subscription Policy
Subscribing means your lashes arrive before you run out — no reordering, no thinking about it. Here's exactly how it works, what you'll be charged, and how to change or cancel at any time.
How it works
When you choose Subscribe on a product page, you're enrolling in a recurring order. We'll charge the payment method you use at checkout and ship your selected product automatically on the schedule you choose, until you cancel.
Delivery schedules and pricing
You choose how often your lashes arrive:
- Every 4 weeks — 15% off every order
- Every 5 weeks — 10% off every order
- Every 6 weeks — 10% off every order
Your discount applies to the product price at the time each order is placed, and continues for as long as your subscription is active. Discounts can't be combined with other promotional codes unless we say otherwise.
Billing and automatic renewal
This is an automatically renewing subscription. By subscribing, you authorize Honeymoon Lashes to charge your payment method on a recurring basis.
- Your first order is charged at checkout.
- Each following order is charged automatically on your renewal date, based on the schedule you selected.
- Applicable taxes and shipping are added to each order at the time it's placed.
- Your subscription continues until you cancel it.
Managing your subscription
You can manage your subscription anytime from your customer account, including:
- Skipping an upcoming order
- Changing your delivery frequency
- Updating your shipping address or payment method
- Pausing or cancelling
Changes take effect on your next scheduled order. Any change made after an order has already begun processing will apply to the order after that one.
Cancelling
You can cancel at any time, with no fee and no minimum number of orders. To avoid being charged for an upcoming shipment, cancel at least 24 hours before your next renewal date. Once an order has been charged and processed, we're unable to stop it, though our standard return policy still applies.
If you'd rather we handle it, email us and we'll cancel it for you.
Failed payments
If a payment doesn't go through, we'll attempt to charge your payment method again over the following days and let you know by email. If it still doesn't succeed, your subscription may be paused or cancelled. Updating your payment details in your account is the fastest way to keep it active.
Changes to pricing or terms
If we change subscription pricing or these terms, we'll notify active subscribers by email before the change takes effect, giving you the chance to adjust or cancel first.
Returns
Subscription orders are covered by our standard return policy. If something isn't right, reach out — we'd rather fix it than have you stuck with lashes you don't love.
Questions
Email xoteam@honeymoonlashes.com and we'll take care of it.